Full agent build-out by the NOVA team. SIP trunking and number porting. PDPL Data Processing Agreement. Custom integrations with Property Finder, Bayut, and DHA-aligned EHR systems. White-glove onboarding and custom SLAs — engineered for procurement, security, and IT teams.
CAPABILITIES
Every line item your security review needs — and the ones it forgets to ask for.
You don't configure prompts and pray. Our team designs your 4-phase conversation flows, qualifies edge-cases against your actual call transcripts, and tunes voice + cadence per market. Delivered as a working agent, not a toolkit.
Bring your own SIP trunk (Twilio, Vonage, Etisalat, du, Bandwidth) or use ours. Port your existing DIDs so caller-ID continuity is preserved. Regional edge in Mumbai (bom) with carrier-side failover paths in Dubai and Frankfurt.
A direct WhatsApp group and Slack Connect channel with our engineering and ops team. Median response time under 15 minutes during UAE business hours, 1 hour out-of-hours. Named success manager assigned at contract.
A signed DPA covering Federal Decree-Law No. 45 of 2021 (UAE PDPL), including data residency commitments, processor obligations, sub-processor disclosures, breach notification SLAs, and the right-to-erasure flow. GDPR-compatible language available on request.
Two-way integrations with the systems UAE enterprises actually run on. Real-estate: Property Finder + Bayut listing APIs. Healthcare: DHA / DOH-aligned EHR systems (TrakCare, Cerner-on-DHA, MyTalk). Finance: Microsoft Dynamics + Odoo Enterprise.
A dedicated launch engineer, a fixed 14-day plan, and an accountable go-live milestone. Includes discovery interviews with your top performers, voice tuning sessions, and a two-week dial-up from soft-launch to full call volume.
Quarterly uptime calculated on a per-region basis against your contracted SLA target. Misses trigger automatic service credits on the next invoice — no ticket required, no negotiation.
Standard MSA, security questionnaire pre-filled (SIG-Lite, CAIQ-Lite), penetration test summary letter, sub-processor list, and a security review call with our security lead — included in the procurement package.
PROCUREMENT QUICK-FACTS
Hand this directly to your security and legal teams.
CUSTOM INTEGRATIONS
Two-way: pull lead inquiries into NOVA, push qualified meetings + call notes back as activity records.
Appointment booking + reminders for clinics regulated by DHA (Dubai) or DOH (Abu Dhabi). PDPL-aligned PHI handling, no PHI in logs.
Activity logging, lead status updates, opportunity creation on qualified meeting. SSO via Azure AD or Okta.
Bi-directional sync. Webhooks for real-time, batch sync for reporting. Field-level mapping configurable per workspace.
Bring your own trunk, port your DIDs, or use ours. Multi-trunk failover with automatic least-cost routing.
NOVA books directly into your team's real availability. Handles timezone conversion + Arabic / English confirmation messages.
WHITE-GLOVE ONBOARDING
Fixed-scope, fixed-timeline, accountable owner.
Days 1–3. Recorded calls reviewed, top-3 SDR shadowed, ICP documented, success criteria agreed.
Days 4–8. Agent built, integrations wired, voice tuned, internal QA call with your team.
Days 9–11. Live traffic at 10% volume, daily QA review, voice/script adjustments.
Days 12–14. Ramp to full volume, weekly review cadence, success manager assigned for ongoing optimisation.
Send your security questionnaire, integration list, and call-volume target. We respond with a scoped proposal within 48 hours.
Start the procurement conversation